What is IZZI cable Internet?
Using its own infrastructure, IZZI can provide not only cable television, but also Internet services. IZZI offers 3 various tariff groups with the speed up to 100 Mbit/s, also 5 e-mail addresses (50 MB each) free of extra pay, SMS sending to mobile phone on receipt of e-mail and allocation of homepage on server of up to 5 MB. 

Is modem necessary to use of IZZI cable Internet?
Modem is necessary to subscribers, who are provided with Internet via cable television network. Subscribers using Ethernet technology, which is accessible within a smaller area of coverage, You don’t need modem to use internet.
You can precise the used Internet technology and the modem necessity at the IZZI Call Centre, specifying the desired connection address.

How does Internet connection proceed?
You come to an agreement with our Customer Service expert on connection time convenient for you. 
Our technician will pull necessary cable to your apartment up to your computer through existing telecommunication shafts or, if necessary, drill a minimum hole above the street door. 
Please, consider that we can’t forecast how long the preceding connection would be carried out, therefore the technician might not arrive at your place precisely at the agreed time, but within 2 hours subject to your preceding arrangement. 

If I want to connect a larger Internet tariff, what should I do?
You should apply for connection by calling   7031010   or writing to e-mail address internet@izzi.lv and enter into a new contract on subscription for the service. 
You can do it free of charge if you come to the IZZI Customer Service Centre at 67a Ieriku Street, Riga, or also call in a master paying the call fee in the amount of Ls 10,00.
When entering into the contract on subscription for a larger Internet tariff you have to pay neither a penalty for premature termination of the preceding contract nor a connection fee.

How can I create my own IZZI customers free e-mail box?
IZZI customers can create and use free of charge 5 e-mail addresses with 50 MB storage each. In order to register the first e-mail address you should send to IZZI a written application (the sample is here), specifying the desired e-mail address and a password. Our Customer Service expert will contact you on creation of e-mail. You will be able to create further e-mail addresses yourself, using IZZI customers e-mail, which can be viewed in the IZZI homepage section I have izzi.

Can I receive and send e-mails from IZZI customers’ boxes using Outlook or other installed e-mail browsers?
Yes, IZZI offers for customers’ e-mails the POP3 service. 
In order to use it you should indicate in Outlook or other e-mail settings the server address: mx.i-izzi.lv (mx.e-teliamtc.lv). Look for further details about necessary settings in the section useful. 

How can I activate SMS notification about incoming e-mail?
IZZI customers can receive free of charge the notifications about incoming e-mail messages to mobile phone. In order to register SMS notification you should create a mobile e-mail address provided by your mobile connection operator (for example: XXXXXX@sms.lmt.lv orXXXXX@sms.tele2.lv) and activate reception of notifications to this address following the procedure prescribed by the operator of your mobile connection.
Afterwards it is necessary to create an “SMS notification” setting in your e-mail in the IZZI homepage section I have izzi, or send to IZZI a written application with a request to create a notification about incoming e-mail messages in your mail box (specify the mail box address) to your mobile phone (specify the mobile e-mail box address).

How can I change the address for delivery of monthly invoices?
In order to change the e-mail address for delivery of invoices you need to send to IZZI by mail or via fax a written application (the sample is here), specifying a new e-mail address for invoice delivery.

What should I do if I forget IZZI customer e-mail or FTP password?
IZZI employees don’t have access to data of customer’s e-mails. In order to renew access to your e-mail or to your free site on server for file exchange, you should send to IZZI a written application (the sample is here), specifying the present e-mail address and a desired new password. Afterwards you can change the e-mail password yourself using the created IZZI customers e-mail, which can be viewed in the IZZI homepage section.

How can I refuse the service?
In order to refuse the service, You should write an application (the sample is here) to IZZI LTD or IZZI COM LTD (with which you have concluded the contract), and send it to us by mail or fax 67031002, in a scanned format to e-mail info@izzi.lv or submit personally at the IZZI Customer Service at 67a Ieriku Street, Riga, also you should deliver the leased modem to the IZZI Customer Service Centre at 67a Ieriku Street, Riga. Upon termination of the contract and settlement of all accounts you won’t receive monthly bills any longer. Terminating the contract prematurely you will have to pay a penalty.